How to Delete Your Personal Information

At PACT Microcredit, we prioritize your privacy and data security. If you wish to delete your personal information from our system, please follow the steps outlined below. This guide will help you understand the process and ensure your request is handled promptly and securely.

Steps to Delete Your Personal Data

1. Ensure Loan Repayment

Before initiating a request to delete your personal data, ensure that all your loans have been paid in full. Only users who have completed their loan payments are eligible to request data deletion.

2. Submit a Ticket via Customer Support

Navigate to the customer support section of our PACT Microcredit app. This can usually be found at the top right corner.

3. Create a Support Ticket

Click on the option to create a new support ticket. Fill in the required fields with your information. This helps us verify your identity and ensure the security of your data.

4. Specify Your Request

• In the subject line of the ticket, write: “I want to delete my personal data.”

• In the description or message body please include your wallet address. The email and phone number must be the same on the last application.

5. Submit the Ticket

• After filling in the necessary details, submit the ticket. You will receive a confirmation email acknowledging your request.

What Happens Next?

1. Verification

• Our support team will verify your identity and confirm that all your loans have been paid in full to ensure that the request is legitimate and that we are protecting your data privacy.

2. Processing the Request

• Once your identity and loan repayment status are verified, our team will process your request. This may take a few business days. During this time, you may receive updates on the status of your request.

3. Confirmation of Deletion

• After your data has been deleted the ticket will be closed. This means your personal information has been removed from our systems.

Important Considerations

Data Retention Policies

Please be aware that some information may be retained for legal or regulatory reasons, even after your deletion request is processed. Our team will inform you if any data cannot be deleted and explain the reasons for its retention.

Contact Support

If you have any additional questions or encounter any issues during the process, please create a support ticket.'

By following these steps, you can easily request the deletion of your personal data from PACT Microcredit. We are committed to ensuring your privacy and maintaining your trust in our services.